Refund policy

Return Policy:
Our return policy allows customers to request a return within 15 days of receiving the item.

Return Conditions:
To be eligible for a return, the item must be in the same condition in which it was received: unused, unopened, with original tags attached, and in its original packaging. Additionally, a receipt or proof of purchase is required.

Return Request Procedure:
To initiate a return, please contact us via email at belant.africa@gmail.com. If your return is approved, we will provide a return shipping label and detailed instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Inquiries and Information:
For any questions related to the return process, please do not hesitate to contact us at belant.africa@gmail.com.

Damages and Issues:
We request that customers inspect their orders upon receipt. If the item is defective, damaged, or incorrect, please contact us immediately so that we can evaluate and address the issue.

Exceptions and Non-Returnable Items:
Certain items are non-returnable, such as eyelashes, personalized products (including special orders or customized items), personal care products (such as cosmetics), and brushes. Returns of sale items or gift cards are also not accepted. If you have any questions about the eligibility of an item for return, please contact us.

Exchanges:
To ensure the quickest way to exchange an item, the most efficient method is to return the original item and, once the return is approved, make a separate purchase for the desired product.

Refunds:
Once we have received and inspected your return, you will be notified whether the refund has been approved. If approved, the refund will be automatically processed using your original payment method. Please note that the time it takes for the credit to be reflected may vary depending on your bank or credit card company.